hong kong Delivery.
returns & refunds.
For any purchases made on our website, we provide local delivery services at HK$50 for orders below HK$500 and FREE delivery services for all orders above HK$500 to locations within Hong Kong, excluding restricted areas. In most cases we will dispatch your order with S.F. Express from our distillery within 3 working days of your payment and when your order has been dispatched you will receive an email notification.
By making an order, you confirm that you are over the age of 18 and the receiver of the goods must be over the age of 18. In some situations, we may request the receiver of the goods to provide proof of age before completing the order and we reserve the right to refuse delivery if age verification cannot be provided.
Since we are using a third party courier service, we will use all reasonable efforts to deliver your goods as soon as possible or by a requested date. Though we cannot guarantee delivery on a promised date and are not liable for any loss resulting from late delivery, we thank you for your understanding if unforeseen conditions arise to cause any delays.
At Two Moons, we strive to provide you with the best products and services. While we do not accept returns after your purchase, we understand that mistakes can happen during delivery. If you happen to receive an incorrect or defective item, we are here to assist you (limited to Hong Kong only).
Please reach out to us via email at info@twomoonsdistillery.com within 7 days of receiving the product with a description and photos of the incorrect or defective item. Our team will be more than happy to arrange an exchange for you, provided that the bottle remains in its original, unopened condition.
Your satisfaction is our top priority, and we want to make sure you have a positive gin-drinking experience. If you have any other questions or concerns, please don't hesitate to contact our friendly customer support team — we here to help!
international Shipping.
Unfortunately, we currently cannot provide international shipping from Hong Kong.
However, local delivery may be possible if you are currently residing in Taiwan, Macao or Japan. Please contact us to enquire further!